Compliments

If you wish to pass on compliments to the Police & Crime Commissioner about the Commissioner himself, the work of the Office of the Police & Crime Commissioner or about Cheshire Constabulary, please email police.crime.commissioner@cheshire.pnn.police.uk

Complaints

A complaint is any expression of dissatisfaction with a police force that is expressed by, or on behalf of, a member of the public.

The Policing and Crime Act 2017 and supporting regulations made significant changes to the complaints and disciplinary systems that took effect from 01 February 2020. They introduced a number of changes designed to achieve a more customer-focused complaints system.

The Police & Crime Commissioner takes all complaints seriously. One of the most important functions of the police complaints system is to support individuals, police forces and the police service to reflect on and learn from complaints and incidents where something has gone wrong. The police complaints system provides a vital source of evidence to help the Police & Crime Commissioner and Chief Constable drive improvements in policing.

For additional information in relation to the police complaints process, the Independent Office for Police Conduct (IOPC) statutory guidance is available via the IOPC website.

Complaints against Cheshire Constabulary

The Police & Crime Commissioner is not the Appropriate Authority for complaints of this nature. Should you wish to make a complaint in relation to Cheshire Constabulary or the conduct of a person serving with Cheshire Constabulary (for example, a police officer, police staff member, special constable, designated volunteer or a person contracted to provide services to the Chief Constable), such complaints should be referred to Cheshire Constabulary Professional Standards Department (PSD).

For additional information and to make a complaint, please visit the complaints section on the Cheshire Constabulary website.

Alternatively, you can make a complaint via the Independent Office for Police Conduct (IOPC) website.

Review following the outcome of a complaint against Cheshire Constabulary

If you are unhappy about the outcome of your complaint, or about how your complaint was handled by Cheshire Constabulary, you can submit an application for review to the Office of the Police & Crime Commissioner.

Please note, depending on the circumstances of your initial complaint, the Independent Office for Police Conduct (IOPC) may be the relevant review body. The determination in relation to who the relevant review body should be will be made by Cheshire Constabulary.

In accordance with the Independent Office of Police Conduct (IOPC) statutory guidance, the review will not be a reinvestigation of your complaint, but rather to determine whether the outcome of your complaint was reasonable and proportionate. For additional information, the IOPC statutory guidance is available via the IOPC website.

Applications for review must be received within 28 days from the day after the date stated on your outcome letter from Cheshire Constabulary. For example, if your letter is dated 1 April, the Office of the Police & Crime Commissioner must receive your application for review by 29 April.

Complaints against the Chief Constable

The Police & Crime Commissioner is responsible for recording and investigating complaints against the Chief Constable of Cheshire Constabulary. Any complaint specifically about the Chief Constable should be made in writing to the Chief of Staff of the Office of the Police & Crime Commissioner at the following address:

Chief of Staff
Office of the Police & Crime Commissioner
Stockton Heath Police Station
Grappenhall Road
Stockton Heath
Warrington
WA4 2AF

Email: police.crime.commissioner@cheshire.pnn.police.uk

Please note that if your complaint relates to the Deputy Chief Constable, an Assistant Chief Constable or any other employee of Cheshire Constabulary, this should be referred to Cheshire Constabulary Professional Standards Department (PSD).

Complaints against the Police & Crime Commissioner

The Police & Crime Commissioner is committed to upholding the highest standards of public office to ensure that public confidence in policing is maintained. The Police & Crime Commissioner has, therefore, adopted a code of conduct.

The Police & Crime Panel for Cheshire is responsible for receiving, assessing and recording complaints against the Police & Crime Commissioner. The Panel also has responsibility for resolving all non-criminal complaints. If the complaint or conduct matter involves or appears to involve a criminal offence, the Police & Crime Panel must refer the matter to the Independent Office for Police Conduct (IOPC).

Cheshire East Council is responsible for administering the Police & Crime Panel and can be contacted via the following address:

The Police & Crime Panel for Cheshire
c/o The Chief Executive Cheshire East Council
Municipal Buildings
Earle Street
Crewe
CW1 2BJ

Complaints against staff employed in the Office of the Police & Crime Commissioner

All staff employed in the Office of the Police & Crime Commissioner strive to uphold the highest standards in their interaction with the public. The Police & Crime Commissioner has agreed a code of conduct for staff in the Office of the Police and Crime Commissioner.

Should you wish to make a complaint in relation to the actions of a member of staff employed in the Office of the Police & Crime Commissioner, your complaint should, in the first instance, be referred to the Chief of Staff of the Office of the Police & Crime Commissioner at the following address:

Chief of Staff
Office of the Police & Crime Commissioner
Stockton Heath Police Station
Grappenhall Road
Stockton Heath
Warrington
WA4 2AF

Email: police.crime.commissioner@cheshire.pnn.police.uk

If your complaint is in relation to the Chief of Staff, your complaint should, in the first instance, be referred to the Police & Crime Commissioner at the above address.