COMPLAINTS

The Office of the Police & Crime Commissioner for Cheshire takes all complaints seriously. 

A complaint can be made by anyone who feels they have been treated unfairly either in the following ways.

The Office of the Police & Crime Commissioner for Cheshire takes all complaints seriously. 

A complaint can be made by anyone who feels they have been treated unfairly either in the following ways.

The Commissioner

The Commissioner is committed to upholding the highest standards of public office to ensure that public confidence in policing is maintained. The Commissioner has adopted a code of conduct

The Police and Crime Panel for Cheshire is responsible for receiving, assessing and recording complaints against the Commissioner. It also has responsibility for resolving all non-criminal complaints and if the complaint or conduct matter involves or appears to involve a criminal offence the Police and Crime Panel must refer the matter to the Independent Police Complaints Commission. 

Cheshire East Council is responsible for administering the Panel and can be contacted at:

The Police and Crime Panel for Cheshire
c/o The Chief Executive Cheshire East Council
Municipal Buildings
Earle Street
Crewe
CW1 2BJ

The Chief Constable

The Commissioner is responsible for investigating complaints against the Chief Constable. All complaints must be made in writing to the Chief Executive at the following address.

Office of the Police and Crime Commissioner
Clemonds Hey
Oakmere Road
Winsford
CW7 2UA

If your complaint relates to the Deputy Chief Constable or an Assistant Chief Constable or other members of Cheshire Constabulary it should be referred to Cheshire Constabulary.

Staff employed in the Office of the Police and Crime Commissioner

The Commissioner has agreed a code of conduct for staff in the Office of the Police and Crime Commissioner

If you have a complaint related to the actions of the staff of the Office of the Police and Crime Commissioner, your complaint must in the first instance be referred to the Chief Executive at the following address:

Office of the Police and Crime Commissioner
Clemonds Hey
Oakmere Road
Winsford
CW7 2UA

Or by email.

If your complaint is in relation to the Chief Executive it should be referred to the Commissioner.

The Local Government Ombudsman (LGO) will investigate complaints against the Police and Crime Commissioner or the Office of the Police and Crime Commissioner in certain circumstances.  The LGO website http://www.lgo.org.uk/ sets out details of when the LGO will consider complaints.  The LGO are unlikely to investigate unless you have already been through the complaints processes set out above.