The Community Trigger is designed to ensure we work together to resolve repeated reports of anti-social behaviour. Where there has been inappropriate action taken to address this, members of the community will be able to use the Community Trigger.
We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.


Reporting thresholds

  • A complainant has reported the same problem three or more times in the past six months to the council, police, or their landlord, and inappropriate action has been taken in line with the relevant agencies policy and procedure.
  • Different complainants have made reports about the same problem five times in the past six months to the council, police, or their landlord, and inappropriate action has been taken in line with the relevant agencies policy and procedure.

Community trigger criteria:
What do we mean by “no action” taken?

  • The reported problems have not been acknowledged – i.e. no one has contacted the you to advise what action would be taken.
  • The reported problems have not been appropriately investigated in accordance with the relevant agencies policy and procedure.
  • You are vulnerable and/or the potential for harm have not been considered and this has affected potential service delivery.
  • No action has been taken because information has not been shared between partners and this has affected potential service delivery.


What is not suitable for a trigger?


If someone has reported anti-social behaviour and received a service but the problems and the investigation are on-going. They will be advised to contact the agency they are working with to tell them what is happening. If someone has reported anti-social behaviour and received a service but they’re unhappy with the service received or action taken. They will be advised to submit a complaint under the agency’s complaints procedures.


How do I apply for a community trigger?


To apply for a community trigger you need to contact the local authority where you live. Links to each of Cheshire’s four local authority websites with more information about Community Trigger are below: