a person who has suffered harm, including physical, mental or emotional harm or economic loss which was directly caused by criminal conduct’ and;

a close relative (spouse, partner, relatives in direct line, siblings or dependents) of a person whose death was directly caused by criminal conduct’.

It is recognised that not everyone reports crime, and some are victims of incidents that are classed as ‘non-crime’ (such as anti-social behaviour). These victims may still need support to cope and recover, so support is offered, regardless of whether they have reported the matter to the police.