Call Management Auditors meet monthly and undertake an audit of randomly selected emergency and non-emergency calls received by the Constabulary’s Force Control Centre to ensure that the demands and expectations of the public are met through call handling and incident response standards.

All audits conducted are recorded electronically and reviewed by the OPCC and Constabulary’s Force Control management team.

We currently have a number of experienced and dedicated volunteers who work hard to ensure standards are high and that members of the public are well-serviced.  Both the OPCC and the PCC are very grateful for their continued hard work and service.

Eleanor Haines, Call Management Auditor, said: “Volunteering for the Police and Crime Commissioner helps me feel like I’m contributing to the community. As an ordinary member of the public I feel like I’m part of something bigger and feel valued by the Commissioner and wider police force."

If you are interested in becoming a Call Management Auditor, please leave us your details here and we will contact you when we have any vacancies.