Call Management Auditors meet monthly and undertake an audit of randomly selected emergency and non-emergency calls received by the Constabulary’s Force Control Centre to ensure that the demands and expectations of the public are met through call handling and incident response standards.

All audits conducted are recorded electronically and reviewed by the OPCC and Constabulary’s Force Control management team.

We currently have a number of experienced and dedicated volunteers who work hard to ensure standards are high and that members of the public are well-serviced.  Both the OPCC and David Keane PCC are very grateful for their continued hard work and service.

David said “One of my priorities as your Police & Crime Commissioner is to have a ‘police service connected with our communities’. Call Management Auditors will act as ‘critical friends’ providing me with independent and invaluable feedback on the manner in which the Constabulary interacts with the public during telephone contact. In addition, the audit will highlight the extent to which the Constabulary responds against the national call handling standards and national standards for crime recording which will assist me in my role of holding the Chief Constable to account.

Eleanor Haines, Call Management Auditor, said: “Volunteering for the Police and Crime Commissioner helps me feel like I’m contributing to the community. As an ordinary member of the public I feel like I’m part of something bigger and feel valued by the Commissioner and wider police force."

In the video below, Call Audit Volunteer, Gareth Ingram, tells us how call auditing is helping Cheshire police deliver a better service:

If you are interested in becoming a Call Management Auditor, please contact the Office of the Police and Crime Commissioner on 01606 364000 or send an email.