Call Management Auditors are appointed by the Commissioner and support him by scrutinising the management of all calls received by Cheshire Constabulary.
Call Management Auditors meet monthly and undertake an audit of randomly selected emergency and non-emergency calls received by the Constabulary’s Force Control Centre to ensure that the demands and expectations of the public are met through call handling and incident response standards.
All audits conducted are recorded electronically and reviewed by the OPCC and Constabulary’s Force Control management team.
We currently have a number of experienced and dedicated volunteers who work hard to ensure standards are high and that members of the public are well-serviced. Both the OPCC and the PCC are very grateful for their continued hard work and service.
Call Management Auditor Reports
The documents and reports from the Call Management Auditor volunteers who have been appointed by the Police & Crime Commissioner are detailed below.
| Year | Documents |
| Annual Report 2020-21 | No report due to COVID-19 pandemic |
| Annual Report 2019-20 | Call Management Audit Annual Report 2019-20 |
| Annual Report 2018-19 | Call Management Audit Annual Report 2018-19 |
| Annual Report 2017-18 | Call Management Audit Annual Report 2017-18 |
| Annual Report 2016-17 | Call Management Audit Annual Report 2016-17 |
| Annual Report 2015-16 | Call Management Audit Annual Report 2015-16 |
| Annual Report 2014-15 | Call Management Audit Annual Report 2014-15 |
Volunteer Spotlight
Find out from our volunteers why they chose to become Call Management Auditors.
Volunteering for the Police and Crime Commissioner helps me feel like I’m contributing to the community. As an ordinary member of the public I feel like I’m part of something bigger and feel valued by the Commissioner and wider police force.
Would you like to get involved?
If you are interested in becoming a Call Management Auditor, please leave us your details here and we will contact you when we have any vacancies.
Alternatively, for an informal chat contact [email protected]